Privacy policy

OxiWhite Global is the data controller for personal data submitted through this website. We are a titanium dioxide trading company supplying rutile TiO₂ to paint, coatings, plastics and masterbatch manufacturers.

You can reach us at:

• European Office: 1 King's Road, Crowthorne, RG45 7BF, United Kingdom
• Asian Office: Flat B42, 7F, First Asia Tower, 8 Fui Yiu Kok Street, Tsueb Wan NT, Hong Kong
• Email: info@oxiwhiteglobal.com
• Phone: +44 118 464 0203

We only ask for what we need to answer you properly:

• Enquiry details. When you use our contact, quote, product or application forms: your name, company, work email, phone number, destination country, estimated annual volume, application, grade of interest and your message.
• Brochure requests. If you ask us to email the brochure, we record the email address you give us and, optionally, your name.
• Team accounts. Our own staff sign in with an email address and password. Their records are used only to control access to the enquiry dashboard.
• Technical data. Our hosting platform automatically records basic server-log information such as IP address, browser type and pages requested, so the site can be delivered and kept secure.

We do not run advertising or marketing trackers on this website, and we do not build profiles from your browsing. A small session record is kept in your browser only while a signed-in team member stays logged in.

• To reply to your enquiry with pricing, availability, samples, datasheets or technical advice
• To send the brochure or other documents you ask for
• To manage a supply relationship, including orders, deliveries, invoicing and after-sales support
• To keep accurate business records and to defend or establish legal rights
• To detect and prevent abuse of our website and forms

We do not sell, rent or trade personal data, and we do not use it for automated decision-making or profiling.

Where UK or EU data protection law applies, we rely on: taking steps at your request before entering a contract and performing a contract with you (supply and pricing); our legitimate interests in answering business enquiries and running our commercial records; your consent where you ask us to email you materials; and legal obligations such as accounting and tax record-keeping.

We share data only with the providers we need to operate, and only to the extent required:

• Our website hosting and database platform, which stores enquiries and serves the site
• Our email delivery service, which sends enquiry notifications and brochure links
• Professional advisers such as our accountants and lawyers, where necessary
• Public authorities, where we are legally required to disclose information

All providers are contractually limited to using data on our instructions.

We operate from the United Kingdom and Hong Kong and serve customers worldwide, so your details may be handled outside the UK and European Economic Area. Where that happens, we use service providers that apply safeguards recognised for such transfers, such as standard contractual clauses or an adequacy decision.

• Enquiries and customer records: up to three years after our last contact with you
• Brochure and document requests: up to twelve months, unless you become a customer
• Team accounts: for as long as the person holds a role that needs dashboard access
• Server logs: retained by our hosting platform for a short diagnostic period

After these periods we delete or anonymise personal data, except where we must keep it longer for legal or accounting reasons.

The website is served over HTTPS. Enquiries are stored in a database with access controls, and only authorised OxiWhite Global team members with their own credentials can view the enquiry dashboard. No method of transmission or storage is completely secure, so we keep collection to the minimum needed and review our access rights regularly.

You can ask us to provide a copy of the personal data we hold about you, correct it, delete it, stop using it for marketing, or move it to another provider. If you gave consent for something, you can withdraw it at any time. To make a request, email info@oxiwhiteglobal.com and we will respond within one month.

If you are in the UK you also have the right to complain to the Information Commissioner's Office; in the EU, to your local data protection authority. We would appreciate the chance to resolve any concern first.

Our pages link to outside sites; we are not responsible for their privacy practices. This website is a business service and is not directed at children under 18.

We may update this page as our services or legal requirements change. The date at the top shows when it was last revised; continued use of the website after an update means you accept the revised policy.

Questions about this policy, or about how we handle your details, can be sent to info@oxiwhiteglobal.com or by post to our European Office at 1 King's Road, Crowthorne, RG45 7BF, United Kingdom.